Thanks to declines in circulation and advertising revenue, many of the world’s leading consumer magazines are hurting today. But are magazine publishers doing everything they can with email marketing to improve their situations? After analyzing over 5,000 email newsletters across 11 leading lifestyle and fashion magazines, we’ve identified many problems magazines are having with email, as well as opportunities for improvement. We’ve uncovered data that points to significant deliverability issues; for example, we found that some top magazines have had Gmail and Yahoo! spam rates of over 20%. Plus, there are magazines with read rates below 5%. What can be done to fix these problems? Find out what we advise here.
A recent New York Times article provided data on top women’s lifestyle magazine circulation and advertising performance between 2011 and 2012. The following are two examples:
- With a total print circulation of 1.63 million, Shape magazine (owned by American Media) has experienced an 18.4% drop in advertising revenue and a 22.7% decrease in ad pages.
- With a total print circulation of 1.5 million readers, Self magazine (a Condé Nast publication) had a slight increase of 1.8% in advertising dollars, while total ad pages decreased by 2.3%.
Although certainly some magazines have, in contrast, improved, it’s clear from our analysis that most magazines are not leveraging the many best practices of email marketing to improve their readership engagement and other metrics surrounding circulation and advertising.
How Can Email Marketing Help Improve Magazine ROI?
Email marketing can be an exceptionally effective and economical tool for consumer magazines to increase their circulation numbers and advertising revenue. The following are two primary ways email marketing can be used to boost consumer magazines’ overall return on investment (ROI):
- Increase circulation — Email marketing should play a major role in improving a magazine’s circulation in terms of migrating free email subscribers to becoming paid subscribers. There is a significant amount of testing and email optimization of promotional emails that can be used to drive substantial gains, especially if a magazine has done minimal testing to date.In addition, email marketing can be used strategically with existing direct-mail efforts to:
- Reduce the cost of renewals by replacing a portion of direct mail with email
- Integrate email into the sequence of communications during the time of renewal, as small levels of renewal retention can add up quickly.
- Increase advertising — The free email newsletters provided by magazines can be used to increase reader engagement, build and maintain brand awareness, and increase website visits. The more people coming to a magazine’s website, the more valuable its website advertising becomes. If newsletters are not adequately optimized, however, magazines are losing out on substantial gains in the email click-throughs, which translate to advertising revenue.
Are Magazines’ Free Email Newsletters Being Used Effectively as Revenue-Generating Tools?
From our data analysis below, it appears that many of the magazines we looked at may be using email newsletters as more of a value-added tool, rather than a strategic one. However, if publishers want these newsletters to be a strategic tool to drive revenue, they must use an end-to-end model for calculating and tracking the key performance indicators (KPIs) required to gauge success regularly. The model would track extra advertising and impressions on the website that can be generated from these newsletters, as well as the email newsletter’s ability to migrate people to paid subscriptions. Then, there should be a clearly articulated plan for testing lists, subject lines, incentives, personalization, etc., to optimize and continually improve their email-marketing results against the KPIs. At FulcrumTech, we developed the ROI Goalsetter® tool to help with such modeling.
How Are Today’s Leading Fashion and Lifestyle Magazines Doing?
When it comes to making the most of email marketing, how are today’s consumer magazines doing? To answer that question, we compiled and analyzed data from eDataSource on 11 of today’s leading fashion and lifestyle magazines. The following table includes the publications that we analyzed and the circulation for each:
|Table 1: Circulations of the leading fashion and lifestyle magazines FulcrumTech used in this email-marketing analysis.|
Then, we looked at many of the items we typically analyze in the FulcrumTech 10-Point Email-Marketing Assessment — a proprietary method that enables us to uncover how a publication is doing across all factors that affect email-marketing performance and ROI. In this article, we highlight our findings in regards to several of the major factors.
First and foremost, the success of any email-marketing effort is highly dependent on deliverability — the ability to consistently get into intended recipients’ email inboxes. The junk or spam filters of web-based email services — such as Google’s Gmail or Yahoo! — may be catching them. And based upon the data we’ve analyzed, deliverability is one of the primary areas where magazines could improve their email newsletter programs significantly. If you don’t get into the inbox, you can’t get the readership or necessary clicks for the website impressions needed to generate website advertising revenue.
Based on our data analysis presented in Figure 1, you can see where some publishers have had regular or periodic challenges getting their emails delivered to the inboxes. Then, if you dig down even further, you can see variations in deliverability by magazine. We can continue to drill down further to see exactly which newsletters and IP addresses may be having issues. The size and level of ongoing deliverability issues is surprising:
- A few of the Condé Nast publications have high spam rates; for example, Allure‘s average Google spam rate topped 18% in 2012, while Vogue‘s average Yahoo! spam rates were 14.00% in 2012 and 13.95% in 2013.
- Hearst’s Elle magazine had an average Yahoo! spam rate over 20% in 2012 and more than 17% in 2013.
- We also see Rodale’s Women’s Health had average Google spam rates of over 22% in 2012 and over 17% in 2013.
Another issue related to deliverability is the “foldering” features of various email service providers (ESPs). This feature lets users filter incoming emails and have them automatically placed in a specific folder or tab, such as promotional emails, email newsletters, social media, etc. If your emails and newsletters are filtered directly into certain folders or tabs of recipients, your email performance rates will be impacted. And with the recent changes to Gmail and other web-based email providers, this foldering is making it increasingly difficult to reach your intended recipient. To find out more about foldering and its potential impact on marketers, check out our recent blogs that talk about the foldering features in Microsoft’s Outlook.com and Gmail’s new tabbed inbox interface.
- List management
We don’t have access to the private information about each magazine’s list for this article, but we can see from the data collected that some publishers tend to do email blasts.
Although “blast” is a word I hate to use, it best describes what some magazine publishers are doing promotion after promotion to their lists. In other words, there are numerous promotions and cross promotions from advertisers repeatedly going to multiple lists. It appears that in many cases, little or no analysis of audience preferences is being done to determine which subscribers are interested in specific promotions or advertising. If magazine publishers improve the relevance of their promotions, their subscribers would not be as quick to go inactive or mark their emails as spam.
- Email performance
As the data in Figure 3 shows, there is a wide variation in read rates among these lifestyle and fashion magazines. In the second quarter of 2012, for example, Vogue had a read rate of 6.67% compared to Shape at 11.54%. Vogue‘s read rate has remained about the same at 6.66%, while Shape dropped to 8.75%. In 2013, Elle and Glamour both had read rates of over 11%.
In the battle among Self, Shape, and Women’s Health, Shape appears to be leading on the read-rate front. Self completed a makeover in February 2013; however, their email-marketing templates did not appear to have been modified significantly at that time. Interestingly, when compared to the average read rate in the beginning of 2013 prior to the makeover, Self may have actually suffered a 13% drop in read rates following the makeover. Yet even with a new branding makeover by Self, the magazine’s read rates remain lower than Shape‘s (7.5% versus 8.7%). If Self can successfully address its deliverability issues, their read rates will likely increase and make up quite a bit of the gap between it and Shape.
When looking at the read rates, why are some magazines’ performance so much lower than others? There are likely a number of reasons, including:
- Lack of segmentation — Most of the magazines appear to be sending the same newsletter to every individual. The magazines do not appear to be segmenting very much based upon geography, interests, content read, previous purchases, downloads, etc. Because some of the email lists are so large, even some segmentation — and testing among those segments — would likely lead to substantial improvements in click-throughs and, over time, open rates.
- High inactive subscriber rates — Read rates appear to be fairly low across the board and a likely culprit is the level of inactive subscribers. Those magazines performing especially poorly may be managing lists worse than others. Understandably, magazines do not want to pare down their inactive subscribers because they’re selling against those numbers with advertisers. But that’s why a substantial and regular list-building campaign is critical. Then, adding the new, active subscribers as the inactive ones are removed will help maintain a strong email list.
- Deliverability issues — As we discussed above, some of these publishers have significant deliverability issues. So the magazines’ actual read rates would be much higher if all of their emails got to the inboxes. These consumer magazines, therefore, would likely experience a strong lift in their open rates if deliverability issues were addressed more proactively. And if open rates were higher, then click-through rates would also rise, resulting in more page views on the destination websites. It’s important to note that if advertising is sold on those pages, then the additional impressions should result in more advertising revenue. For example, Elle (with a 17.6% Gmail spam rate) and Women’s Health (with a 17.3% Gmail spam rate) appear to stand the biggest gains from addressing their deliverability issues.
- Subject lines
Open and read rates — and subsequently an email campaign’s overall performance — are largely dependent on the subject line. That’s why testing and optimizing of subject lines is so important for the success of a magazine’s email performance. If your subscribers are not motivated to open your email communications, there will be no conversion. Given the volume and frequency of emails being sent by some magazine publishers, it appears that little testing is happening to continually improve open and click-through rates.To show how the use of slightly different terms in the subject line can have a huge impact on whether or not subscribers open an email, we compared the read rates of email newsletters sent by Women’s Health, Self, and Shape that covered similar topics. Shape‘s subject line, for example, generated the most dramatic performance: “Get Sexy Abs and a Sculpted Back!” got a read rate of 9%, while “The Secret Formula for a Flat Stomach” apparently resonated better with Shape‘s audience, resulting in a 10.99% read rate.
Also note that the performance of similar content across the magazines varies widely, from a read rate of 5.74% for Women’s Health up to 10.99% for Shape. There are various reasons to explain the differences, including:
- The impact and extent to which the terms actually resonate in that market
- One magazine may have better, higher-quality lists for that specific campaign
- The preview pane presented in each may have been significantly different, causing one to perform better than another.
There are certainly many factors that can affect these results, but suffice to say that there are clear opportunities for consistent, proactive testing of subject lines, creative design, preview panes, copy, offers, incentives, etc., to drive increasingly better results. With one recent project we did for a publisher, for example, after three rounds of a well-orchestrated set of tests, we achieved a 62% increase in the open rates and an 87% increase in revenue.
If you’re looking for ways to optimize and improve your email-marketing performance, drive conversions, and boost ROI, FulcrumTech can help. Email us or give us a call at 215-489-9336 to learn about our 10-Point Email-Marketing Assessment that can give you a prioritized list of what you can do to improve performance of your email newsletter program.